Terms of Service

Effective Date: December 17, 2025

1. Acceptance of Terms

By accessing or using helpdeskai.ai (the "Service") operated by Nava Software Support & Services Inc. ("Company", "we", "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Service.

2. Description of Service

HelpDeskAI is a technical support ticket management system that enables users to submit, track, and resolve support requests related to SCO Unix systems and related products.

3. User Accounts

You must provide accurate and complete information when creating an account
You are responsible for maintaining the security of your account credentials
You must notify us immediately of any unauthorized access to your account
One person or entity may not maintain multiple accounts

4. Acceptable Use

You agree NOT to:

Use the Service for any unlawful purpose
Submit false or misleading information
Attempt to gain unauthorized access to the Service
Interfere with or disrupt the Service
Upload malicious code or content
Harass or abuse support staff or other users

5. Intellectual Property

The Service and its original content, features, and functionality are owned by Nava Software Support & Services Inc. and are protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or reverse engineer any part of the Service.

6. User Content

You retain ownership of content you submit through the Service (tickets, messages, etc.). By submitting content, you grant us a non-exclusive license to use, store, and process that content to provide the Service.

7. Service Availability

We strive to maintain Service availability but do not guarantee uninterrupted access. We may suspend or terminate the Service for maintenance, updates, or other reasons without prior notice.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NAVA SOFTWARE SUPPORT & SERVICES INC. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY.

9. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of North Carolina, United States, without regard to its conflict of law provisions.

12. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of significant changes. Continued use of the Service after changes constitutes acceptance of the new Terms.

13. Contact

For questions about these Terms, contact us at:

Email: [email protected]