Privacy Policy

Effective Date: December 17, 2025

1. Introduction

Nava Software Support & Services Inc. ("we", "us", "our") operates helpdeskai.ai (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information

Email address
Name (first and last)
Password (stored securely hashed)

Support Ticket Information

Ticket subject and description
Product and version information
Messages and communications with support agents
Timestamps and activity logs

Automatically Collected Information

IP address
Browser type and version
Access times and dates

3. How We Use Your Information

To provide and maintain our Service
To process and respond to support tickets
To send email notifications about ticket updates
To improve our Service and customer experience
To communicate with you about your account

4. Third-Party Services

We use the following third-party services:

Cloudflare: For security and content delivery
Network Solutions: For email services

These providers may have access to your information only to perform tasks on our behalf and are obligated to protect your information.

5. Data Retention

We retain your personal information for as long as your account remains in good standing. If you wish to delete your account and associated data, please contact us at [email protected].

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

Encrypted data transmission (HTTPS/TLS)
Secure password hashing
Access controls and authentication
Regular security updates

7. Your Rights

You have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your information
Export your data

8. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.

10. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Email: [email protected]