/* HelpDeskAI Design System */

:root {
    --primary-orange: #e25004;
    --primary-orange-light: #ff7e00;
    --dark-bg: #101820;
    --dark-secondary: #40464d;
    --light-text: #f5f5f5;
    --gray-light: #d1d3d5;
    --gray-medium: #c1c5c7;
    --white: #ffffff;
    --success: #4caf50;
    --warning: #ff9800;
    --danger: #f44336;
    --info: #2196f3;
    --border-color: #e0e0e0;
}

* {
    margin: 0;
    padding: 0;
    box-sizing: border-box;
}

body {
    font-family: 'Open Sans', sans-serif;
    font-size: 16px;
    line-height: 1.6;
    color: var(--dark-bg);
    background-color: #f4f5f7;
    min-height: 100vh;
    display: flex;
    flex-direction: column;
}

h1, h2, h3 {
    font-family: 'Open Sans', sans-serif;
    font-weight: 600;
    margin-bottom: 1rem;
    color: var(--dark-bg);
}

a {
    color: var(--primary-orange);
    text-decoration: none;
}

a:hover {
    color: var(--primary-orange-light);
}

/* Header */
.header {
    background-color: var(--dark-bg);
    padding: 0.75rem 2rem;
    display: flex;
    justify-content: space-between;
    align-items: center;
    box-shadow: 0 2px 4px rgba(0,0,0,0.1);
}

.logo {
    display: flex;
    align-items: center;
    gap: 0.75rem;
}

.logo img {
    height: 40px;
    width: auto;
}

.logo-text {
    color: var(--light-text);
    font-size: 1.25rem;
    font-weight: 700;
}

.logo-text span {
    color: var(--primary-orange);
}

.nav {
    display: flex;
    gap: 2rem;
    align-items: center;
}

.nav a {
    color: var(--light-text);
    text-transform: uppercase;
    font-weight: 500;
    font-size: 0.85rem;
    letter-spacing: 0.5px;
    padding: 0.5rem 0;
    border-bottom: 2px solid transparent;
    transition: all 0.2s ease;
}

.nav a:hover {
    color: var(--primary-orange);
    border-bottom-color: var(--primary-orange);
}

/* Buttons */
.btn {
    display: inline-block;
    padding: 0.75rem 1.5rem;
    border-radius: 6px;
    font-weight: 600;
    font-size: 0.9rem;
    cursor: pointer;
    border: none;
    transition: all 0.2s ease;
    text-align: center;
}

.btn-primary {
    background-color: var(--primary-orange);
    color: var(--white);
}

.btn-primary:hover {
    background-color: var(--primary-orange-light);
    color: var(--white);
    transform: translateY(-1px);
    box-shadow: 0 4px 12px rgba(226, 80, 4, 0.3);
}

.btn-secondary {
    background-color: var(--gray-light);
    color: var(--dark-bg);
}

.btn-secondary:hover {
    background-color: var(--gray-medium);
}

.btn-small {
    padding: 0.5rem 1rem;
    font-size: 0.8rem;
}

/* Forms */
.form-group {
    margin-bottom: 1.25rem;
}

.form-group label {
    display: block;
    margin-bottom: 0.5rem;
    font-weight: 600;
    color: var(--dark-secondary);
    font-size: 0.9rem;
}

.form-control {
    width: 100%;
    padding: 0.75rem 1rem;
    border: 1px solid var(--border-color);
    border-radius: 6px;
    font-size: 1rem;
    font-family: inherit;
    background: var(--white);
    transition: border-color 0.2s ease, box-shadow 0.2s ease;
}

.form-control:focus {
    outline: none;
    border-color: var(--primary-orange);
    box-shadow: 0 0 0 3px rgba(226, 80, 4, 0.1);
}

textarea.form-control {
    min-height: 120px;
    resize: vertical;
}

/* Main Content */
.main-content {
    flex: 1;
    padding: 2rem;
    max-width: 1200px;
    margin: 0 auto;
    width: 100%;
}

/* Cards */
.card {
    background: var(--white);
    border-radius: 10px;
    box-shadow: 0 2px 8px rgba(0,0,0,0.08);
    padding: 1.5rem;
    margin-bottom: 1.5rem;
}

.card-header {
    margin-bottom: 1.5rem;
    padding-bottom: 1rem;
    border-bottom: 1px solid var(--border-color);
}

/* Ticket List */
.ticket-list {
    list-style: none;
    padding: 0;
    margin: 0;
}

.ticket-item {
    display: flex;
    flex-direction: column;
    padding: 1.25rem;
    border: 1px solid var(--border-color);
    border-radius: 8px;
    margin-bottom: 1rem;
    background: var(--white);
    transition: all 0.2s ease;
}

.ticket-item:hover {
    border-color: var(--primary-orange);
    box-shadow: 0 4px 12px rgba(0,0,0,0.08);
}

.ticket-item a {
    color: inherit;
}

.ticket-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: 0.75rem;
}

.ticket-number {
    background: var(--dark-bg);
    color: var(--white);
    padding: 0.25rem 0.6rem;
    border-radius: 4px;
    font-size: 0.8rem;
    font-weight: 600;
    margin-right: 0.75rem;
}

.ticket-subject {
    font-weight: 600;
    color: var(--dark-bg);
    font-size: 1rem;
}

.ticket-customer {
    display: flex;
    align-items: center;
    gap: 0.5rem;
    margin-bottom: 0.5rem;
    font-size: 0.9rem;
}

.customer-name {
    color: var(--primary);
    font-weight: 600;
}

.customer-company {
    color: #666;
}

.ticket-customer-info {
    background: #f0f9ff;
    padding: 0.75rem 1rem;
    border-radius: 6px;
    margin-bottom: 1rem;
    border-left: 3px solid var(--primary);
}

.ticket-customer-info .customer-name {
    font-weight: 600;
    color: var(--primary);
}

.ticket-customer-info .customer-company,
.ticket-customer-info .customer-email {
    color: #666;
    margin-left: 0.25rem;
}

.ticket-meta {
    display: flex;
    flex-wrap: wrap;
    gap: 0.75rem;
    align-items: center;
    margin-top: 0.5rem;
}

.ticket-product {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.product-name {
    background: var(--primary-orange);
    color: var(--white);
    padding: 0.2rem 0.6rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 600;
}

.product-version {
    background: var(--dark-secondary);
    color: var(--white);
    padding: 0.2rem 0.6rem;
    border-radius: 4px;
    font-size: 0.75rem;
    font-weight: 500;
}

.ticket-date {
    color: var(--dark-secondary);
    font-size: 0.85rem;
}

/* Badges */
.badge {
    display: inline-block;
    padding: 0.25rem 0.75rem;
    border-radius: 20px;
    font-size: 0.75rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.badge-open {
    background-color: #e3f2fd;
    color: #1976d2;
}

.badge-in-progress, .badge-in_progress {
    background-color: #fff3e0;
    color: #f57c00;
}

.badge-escalated {
    background-color: #fce4ec;
    color: #c2185b;
}

.badge-resolved {
    background-color: #e8f5e9;
    color: #388e3c;
}

.badge-closed {
    background-color: #f5f5f5;
    color: #616161;
}

/* Priority */
.priority-low {
    color: var(--success);
    font-weight: 600;
    font-size: 0.8rem;
}

.priority-medium {
    color: var(--warning);
    font-weight: 600;
    font-size: 0.8rem;
}

.priority-high {
    color: var(--danger);
    font-weight: 600;
    font-size: 0.8rem;
}

/* Stats Grid */
.stats-grid {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    gap: 1.25rem;
    margin-bottom: 2rem;
}

.stat-card {
    background: var(--white);
    border-radius: 10px;
    padding: 1.5rem;
    text-align: center;
    box-shadow: 0 2px 8px rgba(0,0,0,0.08);
    border-left: 4px solid var(--primary-orange);
}

.stat-number {
    font-size: 2.5rem;
    font-weight: 700;
    color: var(--primary-orange);
    line-height: 1;
}

.stat-label {
    color: var(--dark-secondary);
    font-size: 0.9rem;
    margin-top: 0.5rem;
    font-weight: 500;
}

/* Messages */
.message {
    padding: 1rem 1.25rem;
    border-radius: 8px;
    margin-bottom: 1rem;
    border-left: 4px solid;
}

.message-customer {
    background-color: #f8f9fa;
    border-left-color: var(--info);
}

.message-agent {
    background-color: #fff8e1;
    border-left-color: var(--primary-orange);
}

.message-internal {
    background-color: #fce4ec;
    border-left-color: var(--danger);
}

.message-header {
    display: flex;
    justify-content: space-between;
    margin-bottom: 0.5rem;
    font-size: 0.85rem;
}

.message-author {
    font-weight: 600;
    color: var(--dark-bg);
}

.message p {
    color: var(--dark-secondary);
    line-height: 1.6;
}

/* Ticket Detail Header */
.ticket-detail-header {
    display: flex;
    flex-direction: column;
    gap: 1rem;
    margin-bottom: 1.5rem;
}

.ticket-detail-title {
    display: flex;
    align-items: center;
    gap: 0.75rem;
    flex-wrap: wrap;
}

.ticket-detail-meta {
    display: flex;
    gap: 1rem;
    flex-wrap: wrap;
    align-items: center;
}

.ticket-detail-product {
    display: flex;
    gap: 0.5rem;
    align-items: center;
}

/* Login/Register Container */
.login-container {
    display: flex;
    justify-content: center;
    align-items: center;
    min-height: calc(100vh - 180px);
    padding: 2rem;
}

.login-box {
    background: var(--white);
    border-radius: 12px;
    box-shadow: 0 8px 30px rgba(0,0,0,0.12);
    padding: 2.5rem;
    width: 100%;
    max-width: 420px;
}

.login-box h2 {
    text-align: center;
    margin-bottom: 1.5rem;
    color: var(--dark-bg);
}

/* Alerts */
.alert {
    padding: 1rem 1.25rem;
    border-radius: 8px;
    margin-bottom: 1rem;
    font-size: 0.9rem;
}

.alert-error {
    background-color: #ffebee;
    color: var(--danger);
    border: 1px solid #ffcdd2;
}

.alert-success {
    background-color: #e8f5e9;
    color: var(--success);
    border: 1px solid #c8e6c9;
}

/* Footer */
.footer {
    background-color: var(--dark-bg);
    color: var(--gray-medium);
    padding: 1.5rem 2rem;
    text-align: center;
    font-size: 0.85rem;
}

/* Controls Row */
.controls-row {
    display: flex;
    gap: 1rem;
    margin-bottom: 1.5rem;
    flex-wrap: wrap;
}

.control-group {
    display: flex;
    flex-direction: column;
    gap: 0.25rem;
}

.control-group label {
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--dark-secondary);
}

/* Responsive */
@media (max-width: 768px) {
    .header {
        padding: 0.75rem 1rem;
        flex-direction: column;
        gap: 0.75rem;
    }
    
    .nav {
        gap: 1rem;
    }
    
    .main-content {
        padding: 1rem;
    }
    
    .ticket-item {
        padding: 1rem;
    }
    
    .ticket-meta {
        flex-direction: column;
        align-items: flex-start;
    }
    
    .stats-grid {
        grid-template-columns: 1fr;
    }
    
    .login-box {
        padding: 1.5rem;
    }
    
    .controls-row {
        flex-direction: column;
    }
}

/* Toast Notifications */
.toast-container {
    position: fixed;
    top: 20px;
    right: 20px;
    z-index: 10000;
    display: flex;
    flex-direction: column;
    gap: 10px;
}

.toast {
    padding: 14px 20px;
    border-radius: 8px;
    box-shadow: 0 4px 20px rgba(0,0,0,0.15);
    display: flex;
    align-items: center;
    gap: 10px;
    animation: slideIn 0.3s ease;
    min-width: 280px;
    max-width: 400px;
}

.toast-success {
    background: #d4edda;
    color: #155724;
    border-left: 4px solid #28a745;
}

.toast-error {
    background: #f8d7da;
    color: #721c24;
    border-left: 4px solid #dc3545;
}

.toast-info {
    background: #cce5ff;
    color: #004085;
    border-left: 4px solid #007bff;
}

.toast-warning {
    background: #fff3cd;
    color: #856404;
    border-left: 4px solid #ffc107;
}

.toast-icon {
    font-size: 18px;
}

.toast-close {
    margin-left: auto;
    background: none;
    border: none;
    font-size: 18px;
    cursor: pointer;
    opacity: 0.5;
    padding: 0;
}

.toast-close:hover {
    opacity: 1;
}

@keyframes slideIn {
    from {
        transform: translateX(100%);
        opacity: 0;
    }
    to {
        transform: translateX(0);
        opacity: 1;
    }
}

@keyframes slideOut {
    from {
        transform: translateX(0);
        opacity: 1;
    }
    to {
        transform: translateX(100%);
        opacity: 0;
    }
}